During an emergency, calling on the right people to respond can be one of the most important decisions you make. The best emergency responders quickly assess a situation and determine the best course of action. Specialized Waste Systems is trusted for our effective emergency response services, and we’re often asked what sets our services apart. Here are five ways our experts believe Specialized makes all the difference in the most difficult situations.
Personal, Expert 24/7 Response
Nothing is more important in an emergency than reaching a real person able to dispatch teams of responders as soon as possible. Specialized’s Emergency Response Line, 888-654-0111, is answered by real people all day, every day. And our supervisors frequently answer direct calls from customers. Assessing the situation and needs begins at that moment.
“We ask what type of spill or accident has occurred and where. Is it near navigable waters? Are there waterways close by? Is it on a rail system or middle of the highway or interstate? What type of product is it?” says Mike Hill, Vice President and General Manager of Specialized Waste Systems.
After gathering critical information, a Specialized team member will provide an estimated time of arrival for a response, often staying in constant communication until the crew is on site. This fast, in-person response is a crucial step in limiting and mitigating damage.
“We ask what type of spill or accident has occurred and where. Is it near navigable waters? Are there waterways close by? Is it on a rail system or middle of the highway or interstate? What type of product is it?“Mike Hill
Vice President And General Manager, Specialized Waste Systems